For i ScanPro:

i ScanPro Intraoral Scanner

Thank you for choosing the i ScanPro Intraoral Scanner, supplied by Illusion Dental Lab. We are committed to providing high-quality digital dentistry solutions along with reliable customer support.

This Return & Refund Policy outlines the terms and conditions applicable to scanner purchases.

Product Return Policy

i ScanPro scanners are supplied as professional dental digital equipment and are configured specifically for each customer.

Returns will be accepted only under the following circumstances:

• The product is received in a physically damaged condition at the time of delivery (subject to verification).
• An incorrect product, model, or accessory has been supplied due to an error from our side.
• A manufacturing defect is identified during inspection.

The customer must notify Illusion Dental Lab within 48 hours of delivery and provide the following:

• Images and/or videos of the issue
• Invoice details
• Scanner serial number

Non-Returnable Conditions

Returns will not be accepted under the following circumstances:

• Change of mind after purchase
• Change in business requirements
• Lack of usage or low usage
• Preference for another scanner or system
• Damage caused due to mishandling
• Unauthorized repairs or modifications
• Issues arising from external hardware, network infrastructure, or third-party software

Installation & Training

Once installation and training have been completed:

• Product acceptance shall be deemed complete.
• Return requests arising from operational understanding, user familiarity, or training-related requirements will not be applicable.
• Additional assistance and guidance will be provided through technical support channels.

Refund Policy

Refunds, if approved, will be processed only after product evaluation and formal approval.

Approved refunds may be subject to deductions for:

• Applicable charges, if any
• Cost of utilized services or accessories
• Logistics and shipping charges
• Applicable taxes or payment processing charges

Applicable taxes or payment processing charges

Replacement Policy

Replacement may be provided in the event of:

• A verified manufacturing defect
• Product failure covered under the applicable warranty terms

All replacement requests will be subject to technical evaluation and approval by the authorized support team.

Warranty & Support Coverage

The scanner is covered as per the applicable:

• Standard Warranty terms
• i CARE Comprehensive Coverage Program (if opted)
• AMC terms (after warranty expiry)
• Pay Per Call support services

Support will be provided according to the selected coverage plan.

Consumables

The following consumables are not eligible for return or refund once supplied or opened:

• Scanner Tips
• Safety Tips
• POD
• POD Base
• Screws
• Scanner Carry Case

Damaged Shipments

Any shipping-related damage must be reported immediately upon receipt of the shipment.

To process a damage claim, the customer must provide:

• A clear unboxing video showing the opening of the package and the damaged or defective component
• Images and/or videos clearly highlighting the issue
• Invoice details

The unboxing video is mandatory for verification and claim processing.

-All required details must be shared on this link https://scannersupport.illusiondentallab.com/

Claims submitted without adequate supporting evidence may not be considered for replacement or resolution.

Final Decision

Illusion Dental Lab reserves the right to inspect, evaluate, and approve any return, replacement, or refund request based on product condition and the applicable policy terms.

For iScope360:

Returns & Replacement

Due to the hygienic nature of medical devices, returns are accepted only under specific conditions.

Eligible Returns

Returns are accepted if:

• Product received is damaged during shipping
• Wrong product delivered
• Manufacturing defect reported within 7 days
• Product remains unused and in original packaging

Non-returnable Products

Returns will not be accepted if:

• Device has been used clinically
• Protective seals are broken
• Product has been physically damaged after delivery
• Accessories are missing
• Device has been modified

Replacement Timeline

Approved replacement requests are generally processed within 7–10 business days after inspection.