For i ScanPro:

Warranty & Support Policy - Support Plans for Your i ScanPro Scanner

To help you get the best performance from your i ScanPro scanner, we offer three support plans based on your requirements and eligibility.

Support Plan Comparison

What Is Not Covered?

The following are excluded from all support plans:

• ✗ Physical damage
• ✗ Fire or water damage
• ✗ Unauthorized repairs, modifications, or third-party intervention
• ✗ Offline support visits
• ✗ Consumables, including:
• Scanner Tips
• POD
• POD Base
• Screws

Which Plan Is Right for You?

AMC - Ideal for customers who need continued technical support and software updates after the warranty period.

Warranty - Provides extended protection with priority support and coverage for manufacturing defects.

iCARE - Our most comprehensive support plan, designed exclusively for eligible IDL customers. It includes priority support, repair/replacement coverage, and free standby scanner support to minimize downtime.

Important Information

• All repair and replacement requests are subject to technical evaluation and approval.
• Coverage is provided according to the terms of the selected plan.
• Damage caused by accidents, mishandling, or unauthorized repairs is not covered.
• Illusion Dental Lab reserves the right to revise plan benefits, coverage, and pricing as required.

SUPPORT

Support timings: Monday to Saturday, 9:30 AM to 7:30 PM.

Support Portal: https://scannersupport.illusiondentallab.com/

Contact: 022-61366333 (follow-up only).

How to Raise a Support Request

1. Fill the support form with details.

2. Ticket number is generated.

3. Keep ticket number for reference.

4. Support team connects if required.

5. Engineer assigned based on issue.

6. Updates provided until resolution.

For iScope360:

i Scope360 Warranty Policy - Standard Warranty

Every i Scope360 device is covered by a 12-month limited manufacturer's warranty from the date of purchase unless otherwise specified in your purchase agreement.

The warranty covers manufacturing defects in materials and workmanship under normal use.

Warranty Includes

The warranty does not cover damage resulting from:

• Accidental drops or impact
• Improper handling
• Unauthorized repairs or modifications
• Exposure to liquids beyond recommended limits
• Fire, flood, or natural disasters
• Normal cosmetic wear and tear
• Use with unsupported accessories
• Improper sterilization or cleaning procedures
• Damage caused by incompatible smartphones

Warranty Claim Process

To request warranty service:

• Contact Customer Support.
• Share the purchase invoice.
• Provide device serial number.
• Submit photographs or videos showing the issue.
• Follow return instructions provided by our support team.

Devices found eligible under warranty will be repaired or replaced at our discretion.

Cleaning Instructions

Proper cleaning helps maintain image quality and device performance.

Recommended guidelines include:

• Clean after use
• Use approved medical disinfectants.
• Avoid abrasive chemicals.
• Do not immerse the device in liquid unless specified.
• Allow the device to dry completely before storage.
• Store in a clean, dry environment.

Failure to follow cleaning instructions may affect warranty eligibility.

Service & Technical Support - Customer Support

For technical assistance, warranty claims, software support, or product inquiries, please contact our customer support team.

Please have the following information ready:

• Device serial number
• Purchase invoice
• Smartphone model
• Mobile operating system version
• Description of the issue
• Relevant images or videos (if applicable)