Warranty Policy:
i Scope360 Warranty Policy
Standard Warranty
Every i Scope360 device is covered by a 12-month limited manufacturer's warranty from the date of purchase unless otherwise specified in your purchase agreement.
The warranty covers manufacturing defects in materials and workmanship under normal use.
Warranty Includes
Manufacturing defects
Device malfunction due to component failure
Hardware defects identified during normal clinical use
Functional issues not caused by misuse
Replacement of defective parts (where applicable)
Technical troubleshooting support
Warranty Does Not Cover
The warranty does not cover damage resulting from:
Accidental drops or impact
Improper handling
Unauthorized repairs or modifications
Exposure to liquids beyond recommended limits
Fire, flood, or natural disasters
Normal cosmetic wear and tear
Use with unsupported accessories
Improper sterilization or cleaning procedures
Damage caused by incompatible smartphones
Warranty Claim Process
To request warranty service:
Contact Customer Support.
Share the purchase invoice.
Provide device serial number.
Submit photographs or videos showing the issue.
Follow return instructions provided by our support team.
Devices found eligible under warranty will be repaired or replaced at our discretion.
Smartphone Compatibility
iI Scope360 is designed to work with supported smartphones only.
Before purchasing, users should verify compatibility using the latest compatibility list.
Compatibility may vary based on:
Smartphone model
Operating system version
Camera configuration
USB connectivity
Device specifications
Software updates may improve compatibility with newer devices.
Mobile Application
Certain device functions require installation of the i Scope360 mobile application.
Software updates may be released periodically to improve:
Performance
Security
Image quality
Device compatibility
AI-assisted features
Users should install official software updates for optimal performance.
Unauthorized modification of the application may void warranty.
Cleaning Instructions
Proper cleaning helps maintain image quality and device performance.
Recommended guidelines include:
Clean after use
Use approved medical disinfectants.
Avoid abrasive chemicals.
Do not immerse the device in liquid unless specified.
Allow the device to dry completely before storage.
Store in a clean, dry environment.
Failure to follow cleaning instructions may affect warranty eligibility.
